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Frequently Asked Questions

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Shipping

We normally use Raben Logistics as our transport partner for deliveries in Europe. You will be informed about the shipping process with access to Track and Trace.

Within Europe, the transit times are usually between 2-5 business days. On the product page you will see the availability of the product, and in the shopping cart you can see the exact shipping cost.

Smaller packages (accessories) are usually sent via normal parcel post.

When shipping outside of the EU, local import tariffs may apply. Your local customs office can give you more information.

General

You will be informed about shipping once the product leaves our warehouse. From that point on, it usually takes 2-8 business days.

Yes, please check our webshop. If you need additional parts, please contact us via the contact form or by email.

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Renotoi automatically seals waste in airtight and watertight bags. It only requires a 230 V power outlet; no water or sewer connection is needed. Just plug it in and it’s ready to use.

When flushing, the waste is automatically sealed in an airtight and watertight bag. One liner roll allows for approximately 40 flushes.

Yes, changing the liner is easy. An instruction video and a user manual are available that explain the entire process step by step.

The Renotoi Mobile Toilet can be placed anywhere in the house, for example in the bedroom, attic, laundry room, shed, or garage. It offers a slightly higher, comfortable seat height.

At room temperature, the bags are odor-tight for up to 4 weeks. At higher temperatures, it is recommended to dispose of the bags within 2 days.

Yes, in principle organic waste, diapers, or feminine hygiene products can be sealed. However, sharp objects (such as glass shards) or hot ash must not be placed in the bags.

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Our mobile showers are handcrafted and equipped with a thermostatic mixer, a sliding rail, and a Grohe shower. The shower is made of powder-coated steel, making it very stable, robust, seamless, waterproof, and hygienic. Thanks to the stair-climbing trolley, it can be moved almost anywhere.

The shower is 198 cm high and 78 cm wide, allowing it to pass easily through an 80 cm wide interior door. It can be installed almost anywhere in the house, for example next to the kitchen or in the living room. Installation outdoors, in a basement, under a canopy, or in a garage is also possible.

No, the boiler has a peak power of 1500 watts and the pump 250 watts. The Renotoi Mobile Toilet has a power consumption of 300 watts (peak).

The Schoop galvanizing process (also known as thermal spray galvanizing) involves melting zinc and then spraying it onto the surface of the workpiece under high pressure. This creates a robust, corrosion-resistant protective layer. In our mobile shower, this process is applied to the floor of the shower cabin to ensure an exceptionally durable and rust-free surface, ideal for intensive daily use.

Thanks to the integrated wheels and handles, the Dekagon Mobile Shower can be moved effortlessly to another location. The Dekagon Mobile Shower is made of steel and is therefore extremely durable. It is also ideally suited for use in emergency shelters or at campsites.

The shower is delivered with a double powder coating in RAL 9016 (white).

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Shipping

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